QR-based feedback system introduced in tertiary care hospitals, Hazratbal block of GMC Srinagar

SRINAGAR : Government Medical College (GMC) Srinagar has introduced a QR-based feedback system across all its associated hospitals, including eight tertiary care hospitals and the Hazratbal Block.
This innovative system allows patients and their attendants to scan QR codes displayed at prominent hospital locations, redirecting them to a digital feedback form. The form enables users to share their experiences, rate services, and provide suggestions.
The QR-based feedback system is designed to be user-friendly, allowing patients and attendants to provide feedback easily. The feedback is instantly recorded and accessible to the administration for analysis and prompt action.
The QR-based feedback system aims to enhance patient experience, promote transparency, and drive operational efficiency. By leveraging feedback, the administration can identify areas for improvement and take prompt action to address concerns.
This initiative demonstrates GMC Srinagar’s commitment to integrating technology into healthcare for efficient service delivery and patient satisfaction. By involving patients and their families, the administration aims to set a benchmark for quality healthcare services in the region.
The launch event was attended by Principal and Dean of GMC Srinagar, Prof. Dr. Iffat Hassan, Administrator Mohammad Ashraf Hakak, Medical Superintendents, Deputy Medical Superintendents, BMO Hazratbal, Casualty Medical Officers and Nodal officers.
Highlighting the importance of the new system, Prof. Dr. Iffat Hassan emphasized, “The QR-based feedback system is a transformative step in our pursuit of patient-centered care. It enables us to actively engage with patients, understand their needs, and address their concerns promptly, thereby ensuring continuous improvement in our service delivery.”