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TH01MANOJSINHAPCDELHI

Editorial | Strengthening trust through effective grievance redressal

News Desk by News Desk
August 1, 2024
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In a move towards bolstering public trust, Lieutenant Governor Manoj Sinha’s “LG’s Mulaqaat” has emerged as a beacon of hope for citizens seeking prompt and effective resolution to their grievances. Held at the Civil Secretariat in Srinagar, this live public grievance hearing program is a proof to the administration’s solid commitment to transparency and accountability.
The essence of good governance lies in its ability to listen to and address the concerns of its people. Through “LG’s Mulaqaat,” Lt Governor Sinha has set a precedent, showcasing a governance model that prioritizes citizen welfare. By resolving several grievances on the spot, the Lt Governor has demonstrated a commendable commitment to efficiency and responsiveness, reinforcing public faith in the administration.
The recent launch of the J&K SAMADHAN Portal and App further underlines this commitment. By providing an accessible platform for lodging grievances and ensuring their swift redressal, these initiatives empower citizens, especially those from marginalized communities. Such measures not only streamline the grievance redressal process but also embody the administration’s vision of an inclusive and participatory governance model.
Stories of gratitude, like that of Abdul Rashid Sheikh from Bamloora village, Ganderbal, and Ulfat Bi from Poonch, highlight the tangible impact of these initiatives. These individual successes reflect a larger narrative of a responsive administration dedicated to resolving the everyday issues of its citizens.
Moreover, the Lt Governor’s directive to expedite pending grievances and review preparations for Independence Day celebrations illustrates a holistic approach to governance—one that balances immediate public concerns with long-term developmental goals.
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