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NEW DELHI: Union Minister Dr. Jitendra Singh on Thursday reaffirmed Prime Minister Narendra Modi’s vision of a humane and citizen-centric administration, reiterating that the government is committed to ensure dignity, ease of living and financial security for senior citizens.
Addressing the 12th “Pension Adalat”, Dr. Jitendra Singh highlighted that the initiative has not only expedited grievance redressal but also reinforced the government’s commitment to pensioners as active contributors to society.
“Prime Minister Modi has transformed governance into a more humane and responsive system. Pensioners no longer have to struggle with bureaucratic delays or wait decades for justice. The government is committed to making their lives hassle-free through policy reforms and digital interventions,” Dr. Jitendra Singh said.
Since the introduction of Pension Adalats in 2017, a total of 25,416 cases have been taken up across 12 sessions, with 18,157 cases successfully resolved by various Ministries and Departments.
In the 12th Pension Adalat held today, 192 cases were addressed by the Department of Pension & Pensioners’ Welfare (DoPPW), while 151 cases were resolved on the spot, underscoring the efficiency of this initiative in delivering timely justice to pensioners.
The Minister cited several cases where pensioners received long-overdue relief. Dr. Arvind Kumar, a retired Associate Professor from the Indian Military Academy, Dehradun, was denied leave encashment due to pending administrative action. Diagnosed with prostate cancer and in urgent need of funds, he filed his grievance on the CPENGRAMS portal.
The Pension Adalat took up his case, and the decision was ruled in his favor, ensuring the swift release of ₹26.75 lakh, allowing him to receive timely medical treatment.
Similarly, Anita Kanik Rani, who had been denied her family pension for 20 years due to a succession certificate dispute, had her case expedited through the Adalat, leading to the sanction of ₹22 lakh in arrears, providing much-needed financial relief.
Other pensioners also benefited from the initiative. Ms. Nirmala Devi, whose pension had not been revised as per the Seventh Pay Commission since 2016, finally saw her grievance addressed, resulting in a revised PPO and the release of pending arrears.
Likewise, Geeta Devi, the mother of a BSF martyr, had been receiving only the normal family pension instead of the entitled Extraordinary Family Pension for 19 years. The Pension Adalat facilitated the correction, ensuring that she received her rightful dues.
Dr. Jitendra Singh emphasized that pension reforms are not just about financial settlements but about restoring trust in the system. “These cases reflect the government’s commitment to a governance model that is not only efficient but also compassionate. Pensioners are not just beneficiaries-they are valued citizens who have contributed to the nation,” he said.
He also highlighted the government’s push for digital reforms to simplify pension processes, including face authentication for digital life certificates, which eliminates the need for pensioners to visit offices physically. “With rising life expectancy, pensioners should not be seen as dependents but as assets to the nation. The government is ensuring their financial security while also recognizing their continued role in society,” he added.
Commending V. Srinivas, Secretary, DoPPW, and his team, Dr. Jitendra Singh appreciated their dedicated efforts in identifying and resolving long-pending pension grievances. He acknowledged their role in bringing various departments together under one platform, enabling real-time resolution of cases, some of which had been pending for decades.
Dr. Jitendra Singh concluded by reiterating that the government’s pension policies are designed to uphold the dignity and financial stability of retired employees while promoting a governance model that is transparent, efficient, and focused on citizen welfare.
