GMC Srinagar launches QR-based Feedback System to enhance patient care service delivery

SRINAGAR: In a significant step towards improving the quality of healthcare and administrative services, Govt Medical College (GMC) Srinagar today launched a QR-based feedback system in Shri Maharaja Hari Singh (SMHS) Hospital.
The initiative aims to provide patients and their attendants an easy, efficient and transparent platform to share their experiences and suggestions for the hospital’s overall development.
The innovative system was launched by the Principal/Dean of GMC Srinagar, Prof. Dr. Iffat Hassan, who emphasized the importance of feedback in driving institutional improvement.
Others present at the event included Administrator, Mohammad Ashraf Hakak; HOD Urology deptt. Prof Dr Sajad Nazir; Medical Superintendent, Dr. Tasneem; Deputy Medical Superintendent, Casualty Medical Officers (CMOs), Resident Medical Officers (RMOs), nursing staff, and key stakeholders of the hospital.
Prof. Dr. Iffat highlighted the hospital’s commitment to leveraging technology to ensure patient satisfaction and operational efficiency. She stated, “The QR-based feedback system is a milestone in our continuous efforts to provide patient-centered care. This initiative will help us to understand the needs of the patients better and address their concerns effectively.”
Administrator praised the collaborative efforts of the GMC IT Section in designing and implementing this user-friendly system. “The feedback platform is simple to use and will act as a direct communication channel between patients and hospital administration. We believe this will greatly enhance transparency and accountability.”
HOD Urology said that the initiative aligns with the vision of improving healthcare delivery by incorporating patient feedback into decision-making processes. The system is designed to address both positive and constructive feedback in a time-bound manner.
Patients and attendants can now scan QR codes displayed at various key locations in the hospital, such as reception areas, outpatient departments, and wards, to submit their feedback anonymously or with their contact details. This data will be reviewed regularly to identify areas of improvement and ensure timely redressal of grievances.
The launch of service is a commitment from the hospital administration to continuously adapt and innovate for better healthcare delivery, ensuring that SMHS Hospital remains at the forefront of patient care excellence.